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Unfair Dismissal and the Evolving Work-from-Home Landscape: Insights from the Fair Work Commission

In a recent and pivotal decision by the Fair Work Commission (FWC), the redundancy entitlements of five employees from Bartercard Digital Australia Pty Ltd were significantly adjusted. This adjustment followed their refusal to transition to new roles requiring 100% work-from-home (WFH) setups, as the company underwent a restructuring process. This decision casts a spotlight on the concept of unfair dismissal and the nuanced criteria for 'reasonable alternative employment' set by the Fair Work Commission.

The Transition to Work-From-Home Roles

The employees, formerly business development managers at Bartercard, were offered newly created trading specialist roles as the company decided to close its physical offices. Despite a pay rise and a revised incentive structure, the new roles eliminated a vehicle allowance and involved complete remote work. This shift led the employees to perceive the new role as a downgrade, likening it to a "call centre operator" position, and flagged concerns about the adequacy of their home spaces for professional work.

Unfair Dismissal and the Evolving Work-from-Home Landscape: Insights from the Fair Work Commission
Unfair Dismissal and the Evolving Work-from-Home Landscape: Insights from the Fair Work Commission

The Role of the Fair Work Commission

Bartercard applied to the Fair Work Commission under s120(2) of the Fair Work Act seeking to reduce the workers' redundancy payments to potentially nil, after they rejected these new positions. The FWC's decision highlighted the challenges in defining what constitutes unfair dismissal within the realm of organisational changes and evolving employment landscapes. The Fair Work Commission had to carefully consider whether the offered positions constituted 'reasonable alternative employment'.

Understanding Unfair Dismissal Through the FWC's Lens

Deputy President Nicholas Lake's ruling emphasised that while job satisfaction and role importance are legitimate concerns, they should not singularly justify an unfair dismissal claim if reasonable alternative employment is available. The FWC's stance suggests that an employer’s effort to innovate and improve efficiency should not be stymied by resistance to change, particularly when the change involves reasonable adjustments to employment conditions.

Unfair Dismissal Claims and Individual Circumstances

In assessing the fairness of the transition to remote work, the Fair Work Commission took into account individual circumstances, such as living arrangements and the practicality of establishing a home office. This highlights that the concept of unfair dismissal is not only about the role but also about the suitability of the employment conditions to the employee’s specific situation. For instance, one worker was given a shorter notice period to reconsider the role change, which the FWC considered when adjusting the redundancy payout.

The Broader Implications for Unfair Dismissal

This case reflects broader implications for unfair dismissal claims, particularly in the context of WFH policies. It underscores the need for employers to provide clear, reasonable alternatives and for employees to adapt to organisational changes, barring significant personal constraints. The Fair Work Commission's decisions serve as a guidepost for both employers and employees navigating the complexities of employment restructuring in a digital age.


The Fair Work Commission's role in mediating disputes over unfair dismissal remains crucial, especially as workplaces evolve and remote work becomes more common. This case from Bartercard not only sheds light on the specific conditions under which redundancy entitlements may be adjusted but also helps in understanding the intricate balance between business needs and employee rights under the Fair Work Act.

As we continue to witness shifts in working norms, the principles laid out by the Fair Work Commission in unfair dismissal cases will undoubtedly influence future employment practices and legal frameworks. Understanding and navigating these principles is essential for both employers and employees to ensure fair and reasonable employment practices are upheld.

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